Privacy Policy

1. Introduction

PlayerCraft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Profile Information: Age, gender, playing experience, skill level, and profile picture
• Payment Information: Credit card details, billing address, and transaction history (note that payment processing is handled by secure third-party payment processors)
• Communications: Messages exchanged with coaches, other users, or our support team

Automatically Collected Information

When you use our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Device information (operating system, device type)
• Usage data (pages visited, time spent on pages, links clicked)
• Location data (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services: Creating and managing your account, processing bookings, and facilitating payments
• To improve our services: Analyzing usage patterns to enhance user experience and develop new features
• To communicate with you: Sending booking confirmations, updates, promotional offers, and responding to your inquiries
• To ensure security: Verifying identity, preventing fraud, and maintaining the security of our platform
• For legal and compliance purposes: Complying with legal obligations and resolving disputes

We process your personal information based on the following legal grounds:

• Performance of a contract (providing our services to you)
• Your consent (for optional features and marketing communications)
• Our legitimate interests (improving our services, security, and business operations)
• Compliance with legal obligations

4. Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• Coaches and Facilities: Information necessary to facilitate bookings and services
• Other Users: Limited profile information in connection with bookings or community features
• Legal Authorities: When required by law or to protect our rights and safety

We do not sell your personal information to third parties. We may share anonymized, aggregated data that does not identify you for business or research purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure user authentication processes
• Regular security assessments and testing
• Access controls and staff training
• Secure data storage and transmission protocols

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our services and for legitimate business purposes, such as:

• Maintaining your active account
• Meeting legal and regulatory requirements
• Resolving disputes
• Preventing fraud and abuse

When your information is no longer required for these purposes, we will securely delete or anonymize it. If you request deletion of your account, we will delete or anonymize your personal information unless we need to retain it for legal reasons.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal information in certain circumstances
• Right to Restrict Processing: You can request limitation of how we use your data in certain circumstances
• Right to Data Portability: You can request transfer of your data to another service provider
• Right to Object: You can object to our processing of your data for certain purposes
• Right to Withdraw Consent: You can withdraw previously given consent for data processing

To exercise these rights, please contact us at privacy@playercraft.com. We will respond to your request within one month. We may need to verify your identity before fulfilling your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. Cookies are small text files stored on your device that help us provide and improve our services.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Track your browsing habits to deliver relevant advertising

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@playercraft.com. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Third-Party Links

Our website may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

11. International Data Transfers

We may transfer your personal information to countries outside the UK or European Economic Area (EEA). When we do, we ensure appropriate safeguards are in place to protect your information and comply with data protection laws. These safeguards may include:

• Transferring to countries with adequate data protection as determined by the European Commission
• Using Standard Contractual Clauses approved by the European Commission
• Implementing binding corporate rules for transfers within a corporate group

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will provide more prominent notice if the changes are significant.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.